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FAQ2019-12-31T10:41:41+01:00
Who can use myLike’s Mobile Concierge?2020-01-08T07:18:23+01:00

If you run a hotel, hostel, serviced apartment or B&B myLike’s digital concierge is the perfect tool for you to help you guests to make the best out of their stay at your facility. They will be thankful and loyal. If you are active in another business check out our Digital Travel Guide.

Who can use myLike as Digital Travel Guide?2020-01-08T07:20:08+01:00

myLike can be used by anyone who wants to share local knowledge on great places with their customers and audience. Tourist offices and destinations can promote their district with useful advice and insights. Travel agencies can assist their customers with add-on information on activities or attractions at the planned destination. Magazines and travel bloggers (visit our influencer section) can distribute their inspiring content usable and ready to be experienced by their readers. Vloggers can share the places described in their video inside lists or interactive maps – ready to explore by viewers. Transport companies like airlines, limoservices, train operators or hop-on hop-off buses can assist their customers along their journey or at their destination. Hotels and hostels use myLike as Mobile Concierge.

Who can see my tips?2020-01-08T07:17:57+01:00

With myLike’s mobile concierge you have full control about the visibility of each individual tip or list. You can keep them in-house (private) or release to friends, people who follow you or everybody. You also decide who is allowed to befriend or follow you. With your business account you can invite your guests explicitly to follow you sending them a respective invitation link or embedding the link on your website.

Who can give tips?2020-01-08T07:17:48+01:00

You decide who can give tips to your guests. You might prefer that all tips are only visible under your hotels name. Or you might want your staff to provide their specific view on what are the hippest places to your guests. You can even go a step further – why not invite local people to add to your tips, or your own guests?

What is myLike’s Mobile Travel Guide?2020-01-08T07:18:43+01:00

Using myLike as your personal and professional Travel Guide gives you access to an extended feature set which allows you to assist your customers and audience along their journey with your local know-how on the best places to visit. You can share your tips easily via various communication channels in a digital and easy to use format, before, during and after your customers journey. Customers can use the information directly on their mobile phone and can add their own findings as well – the perfect personal travel planning tool and travel log book. myLike is an open system which will be embraced by your customer as a daily tool with which they will follow and recommend you as a trusted source for great tips.

What is a mobile concierge?2020-01-08T07:15:26+01:00

myLike’s mobile concierge allows you to assist your guests along their journey with your local know how for the best places to visit. myLike does not want to replace your team but wants to relieve their workload by making it easier for them to help your guest to have the best experience during their stay. You can share your tips easily via various communication channels in a digital and easy to use format. Before, during and after the guests stay. Guests can use the information directly on their mobile phone and can add their own findings as well. myLike is an open system which will not be deleted by your guests after their stay and they will follow and recommend you as a trusted source for great tips.

What can my guests do with myLike?2020-01-08T07:18:11+01:00

First of all the can follow your tips as Mobile Concierge on their own mobile phone displayed on an interactive map. They can filter them by interest and navigate to the ones they want to visit. They can save the places you recommended or add own findings with their own comments, ratings and pictures. They can organize places in lists and share them with their personal network. Your Mobile Concierge become their digital Travel Guide and Travel Log book.

What can my customers and audience do with myLike?2020-01-08T07:19:38+01:00

With myLike your audience uses and follows your tips as their trusted Travel Guide on an interactive map on their mobile phone. They can filter these by interest and navigate to the ones they wish to visit. They can save places you recommend or add their own findings with personalised comments, ratings and pictures. They can organize places in lists and share them with their personal networks. The perfect digital Travel Guide and Travel Log book with social sharing capabilities.

How much does myLike cost?2020-01-08T07:18:35+01:00

myLike is a cost efficient solution. You can use it as service tool or upgrade it to a marketing tool. For more information please check out our pricing. For your guests myLike is for free.

How much does myLike cost?2020-01-08T07:24:34+01:00

myLike is a cost efficient solution. You can use it as service tool or upgrade it to a marketing tool. For more information please check out our pricing. For your guests myLike is for free.

How does it work?2020-01-08T07:15:39+01:00

You add your local tips to myLike with your personal pictures, tags, comments and ratings. You can define per location who can see your tips e.g. guests only. You can organize the tips by type e.g. best French restaurants in town. You own this information and can update it anytime. You now can invite your guests to myLike or share your information via multiple options.

How do the guests get my tips?2020-01-08T07:17:12+01:00

With myLike’s mobile concierge you can easily share your personal tips with your guest by sending them respective links in mails or other communication channels. You can also post new locations in Facebook or integrate your tips as interactive maps with our widget on your website or blog. Customer just have to click on the map and get linked to the respective content and you. The guest can choose between a browser view (guest view) or loading the myLike app in the App Stores. The content ist kept fully synchronized and always up to date.

Updates are synchronized automatically. Integrate myLike also in your lobby or room-infotainment systems, room-pads, lobby beacons, own apps or guest-map.

How do my customers find my tips?2020-01-08T07:19:28+01:00

You can easily share your tips in myLike with your audience by releasing them inside myLike. You can target and increase your audience by inviting followers so they have direct access to your feed and personal tips. In addition you can send respective deep-links in mails or other communication channels. The customer can choose between a browser view (guest view) or loading the myLike app in the App Stores. The content ist kept fully synchronized and always up to date.
Post new locations or lists in Facebook, and integrate your tips as interactive maps on your website or blog with our widget. Customers simply click on the map and are linked to the relevant content and you. Updates are synchronized automatically. Integrate myLike in your own info systems, apps or digital guest-map.
The guest can also simply enter your name in myLike as the source and your tips will be displayed geolocated under your brand.

How can myLike relieve your team and save cost?2020-01-08T07:15:59+01:00

Guests can access your tips via multiple touch-points (website, in-room system, WLAN…) without the need to ask your team. If they need individual advice your team can access and share your tips in a simple and easy way guaranteeing a high quality standard and fast process. This saves you cost and increases your service and quality.

How can myLike increase bookings?2020-01-08T07:17:00+01:00

Your guests decide for the region based on what they can do there. Give them an overview before they come, add more personal tips when they book and give them up to date info while they stay at your hotel or after they left – they might want to come back again soon! With myLike you are now part of your guests journey. You are digitally connected with them before, during and after their stay and they will promote you sharing your hotel and the great places they visited based on your tips with their friends. And what is better than a tip from a friend?

How can I use myLike as a marketing tool?2020-01-08T07:19:12+01:00

Data relevance is a key marketing tool. Inspire your customers and audience with your personal pointers for vacations or nights out in their home city. Enrich their experiences by keeping them up to date about specific regions and great places to visit. You can communicate your tips inside myLike or via multiple communication channels like social media posts, websites with embedded interactive maps.

With myLike you are now part of your customers’ and audiences’ journey. You are digitally connected with them before, during and after their trip and they will promote you and your tips within their private networks. What is better than a tip from a friend?

How can I support international guests?2020-01-08T07:23:56+01:00

myLike is already available in 11 system languages. In addition, you can make your corresponding comment per recommendation in several languages.

How can I support international customers?2020-01-08T07:24:15+01:00

myLike is already available in 11 system languages. In addition, you can make your corresponding comment per recommendation in several languages.

Do my guests have to download an app?2020-01-08T07:24:02+01:00

No, myLike has a special guest mode that allows your guests to see and experience your tips directly in your browser. When a guest opens one of your links, he or she can decide to use this guest mode or to load myLike in the App Store.

Do my customers have to download an app?2020-01-08T07:24:20+01:00

No, myLike has a special guest mode that allows your customers to see and experience your tips directly in your browser. When a customer or reader opens one of your links, he or she can decide to use this guest mode or to load myLike in the App Store.

Can I still give personal tips?2020-01-08T07:17:39+01:00

You might want to give some of your guests VIP treatment with dedicated tips. Just send them a link to a dedicated list which is for their eyes only (set it to private).

Can I integrate myLike in my existing website, PMS, CRM or APP?2020-01-08T07:19:46+01:00

myLike’s progressive web Design runs on IOS, Android and browser. It can be used stand alone or integrated in your existing PMS/CRM systems, infotainment solution and apps. With our deep links and website widget you can use your mail system, WLAN landing pages, NFC chips, QR codes, beacons, FB posts, chat bots, website, and others means to transport your personal tips directly on your customers phone.

Can I integrate myLike in my existing PMS, CRM or APP?2020-01-08T07:17:27+01:00

myLike’s progressive web design runs on IOS, Android and browser. It can be used stand alone or integrated in your existing PMS/CRM systems, infotainment solution, room pads and apps. We already work with various PMS/CRM providers (see partner section) and are open to also connect to yours. With our deep links and website widget you can use your mail system, WLAN landing pages, NFC chips, QR codes, beacons, FB posts, chat bots, website, and others means to transport your personal tips directly on your guests phone – ready to get experienced.