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Mobile Concierge2020-01-19T11:33:39+01:00

DIGITAL. PERSONAL. INSPIRING.

myLike’s Mobile Concierge lets you provide personalised tips for great places and experiences around your property directly on your guest mobile phone and other personal and digital touch-points. Engage with your guests any time before, during and after their stay. Share your tips from one easy to maintain database on all your communication channels and systems to provide unique experiences and unforgettable memories. Generate additional revenue with more bookings and by up-selling selected local services and activities.

Hotels

Hostels

Apartments

B&B

Your tips and lists can be used under your brand name by your guests on their browser or as IOS or Android app.

Guests Phone

Your website, blog or wifi landing page become interactive with maps created with our map widget – ready to be synced by your guests to their smart phones.

Your Website

Your infotainment system or info-terminals with interactive maps or PWA can be synced by your guests to their phones.

Infotainment

Your room pads with interactive maps or Progressive Web App (PWA) which can be synced by your guests to their smart phones.

Room pad

Your guests can sync the tips from your print material directly to their smartphones.

Print material

NOT A HOTEL? CHECK OUT OUR DIGITAL TRAVEL GUIDE

CREATE UNFORGETTABLE STAYS

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BENEFITS

START YOUR FREE TRIAL

BE PART OF THE WHOLE GUEST JOURNEY

BEFORE, DURING AND AFTER THE STAY

Touch Points

FEATURES

SAVE PLACES & EXPERIENCES

SAVE PLACES & EXPERIENCES

Save any geolocated experiences and spots like restaurants, hotels, bars, beaches, playgrounds, spas, doctors, clubs, tourist attractions and much more.

CREATE LISTS

CREATE LISTS

Organize your saved spots in lists by topic or interest group and share them with your guests. Convert them to interactive maps for your website with our map-widget.

SHARE EASILY

SHARE EASILY

Share your personal recommendations easily with your guests, inside and outside of myLike – via e-mail, Facebook, WhatsApp, Snapchat and other communication channels.

NAVIGATION

NAVIGATION

With our integrated navigation option your customers can navigate the quickest way to your tips or order an Uber or other services.

CONNECTING

CONNECTING

Connect with your guests and stay connected even after their stay.

MULTI-LANGUAGE

MULTI-LANGUAGE

Your customers can use myLike in 11 languages (DE, EN, FR, IT, PT, ES, RU, TR, PL, HR, HU) – more coming soon. You can comment each of your tips in as many languages as you want.

VISIBILITY SETTINGS

VISIBILITY SETTINGS

Decide who can see your individual tips and list (keep it private or provide access to an exclusive group or to everybody).

MAP WIDGET

MAP WIDGET

Easily integrate your lists as interactive maps into your website.

CONTROL CENTER

CONTROL CENTER

Use the business dashboard on your desktop to manage followers, content, lists, links, map widgets, guest mode and more.
YOUR ENTRY INTO HOSPITALITY 4.0

FAQ

What is a mobile concierge?2020-01-08T07:15:26+01:00

myLike’s mobile concierge allows you to assist your guests along their journey with your local know how for the best places to visit. myLike does not want to replace your team but wants to relieve their workload by making it easier for them to help your guest to have the best experience during their stay. You can share your tips easily via various communication channels in a digital and easy to use format. Before, during and after the guests stay. Guests can use the information directly on their mobile phone and can add their own findings as well. myLike is an open system which will not be deleted by your guests after their stay and they will follow and recommend you as a trusted source for great tips.

How does myLike for Businesses work?2020-04-05T17:08:44+02:00

You add your local tips to myLike with your personal pictures, tags, comments and ratings. You can define per location who can see your tips e.g. customers only. You can organize the tips by theme or target groups in lists e.g. best French restaurants in town. You own this information and can update it anytime. You now can invite your customers to myLike or share your information via multiple options. You can also share tips with customers through all your communication channels as deep-links – they do not have to be myLike users and do not need to load an app. You can integrate your tips in all your physical and digital touch-points along the whole customers journey. Use our Map Widget to add interactive maps to your website or blog. Convert links to your profile or lists into QR-Codes you can add to your print material or displays.

 

 

How can myLike relieve your team and save cost?2020-01-08T07:15:59+01:00

Guests can access your tips via multiple touch-points (website, in-room system, WLAN…) without the need to ask your team. If they need individual advice your team can access and share your tips in a simple and easy way guaranteeing a high quality standard and fast process. This saves you cost and increases your service and quality.

How can myLike increase bookings?2020-01-08T07:17:00+01:00

Your guests decide for the region based on what they can do there. Give them an overview before they come, add more personal tips when they book and give them up to date info while they stay at your hotel or after they left – they might want to come back again soon! With myLike you are now part of your guests journey. You are digitally connected with them before, during and after their stay and they will promote you sharing your hotel and the great places they visited based on your tips with their friends. And what is better than a tip from a friend?

How do the guests get my tips?2020-03-26T18:19:04+01:00

With myLike’s Mobile Concierge you can easily share your personal tips with your guest by sending them respective links in pre-stay mails or other communication channels. You can also post new locations or lists in Facebook or integrate your tips as interactive maps with our widget on your website or blog. Customer just have to click on the map and get linked to the respective content and you. The guest can choose between a browser view (guest view) or loading the myLike app in the App Stores. The content ist kept fully synchronized and always up to date. Integrate myLike also in your lobby or room-infotainment systems, room-pads, lobby beacons, own apps or guest-map.The Mobile Concierge can also be integrated with your CRM or PMS system.

Can I integrate myLike in my existing PMS, CRM or APP?2020-01-08T07:17:27+01:00

myLike’s progressive web design runs on IOS, Android and browser. It can be used stand alone or integrated in your existing PMS/CRM systems, infotainment solution, room pads and apps. We already work with various PMS/CRM providers (see partner section) and are open to also connect to yours. With our deep links and website widget you can use your mail system, WLAN landing pages, NFC chips, QR codes, beacons, FB posts, chat bots, website, and others means to transport your personal tips directly on your guests phone – ready to get experienced.

Can I still give personal tips?2020-01-08T07:17:39+01:00

You might want to give some of your guests VIP treatment with dedicated tips. Just send them a link to a dedicated list which is for their eyes only (set it to private).

Who can give tips?2020-01-08T07:17:48+01:00

You decide who can give tips to your guests. You might prefer that all tips are only visible under your hotels name. Or you might want your staff to provide their specific view on what are the hippest places to your guests. You can even go a step further – why not invite local people to add to your tips, or your own guests?

Who can see my tips?2020-01-08T07:17:57+01:00

With myLike’s mobile concierge you have full control about the visibility of each individual tip or list. You can keep them in-house (private) or release to friends, people who follow you or everybody. You also decide who is allowed to befriend or follow you. With your business account you can invite your guests explicitly to follow you sending them a respective invitation link or embedding the link on your website.

What can my guests do with myLike?2020-01-08T07:18:11+01:00

First of all the can follow your tips as Mobile Concierge on their own mobile phone displayed on an interactive map. They can filter them by interest and navigate to the ones they want to visit. They can save the places you recommended or add own findings with their own comments, ratings and pictures. They can organize places in lists and share them with their personal network. Your Mobile Concierge become their digital Travel Guide and Travel Log book.

Who can use myLike’s Mobile Concierge?2020-01-08T07:18:23+01:00

If you run a hotel, hostel, serviced apartment or B&B myLike’s digital concierge is the perfect tool for you to help you guests to make the best out of their stay at your facility. They will be thankful and loyal. If you are active in another business check out our Digital Travel Guide.

How much does myLike’s Mobile Concierge cost?2020-03-29T15:06:41+02:00

myLike’s Mobile Concierge offers hotel specific business functions at a low price. You can use it as service, cross-selling and marketing tool. For more information please check out our pricing. For your guests myLike is for free.

How can I support international guests?2020-01-08T07:23:56+01:00

myLike is already available in 11 system languages. In addition, you can make your corresponding comment per recommendation in several languages.

Do my guests have to download an app?2020-01-08T07:24:02+01:00

No, myLike has a special guest mode that allows your guests to see and experience your tips directly in your browser. When a guest opens one of your links, he or she can decide to use this guest mode or to load myLike in the App Store.

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