myLike’s Mobile Concierge lets you provide to your guests personally curated tips for great places and experiences around your property. Directly on your guest’s mobile phone and through other physical and digital guest touch-points – before, during and after his stay. Share your tips from one easy to maintain database though all your communication channels and systems to provide unique experiences and unforgettable memories. Generate additional revenue with more bookings and by cross-selling selected local services and activities.
myLike is a platform solution available as App, PWA, Map Widget and Desktop and can be used and integrated in various devices and platforms:
On your smart phone: mylike is available for IOS and Android as app – please go to the respective app store for download. In addition, you can use it on your browser as PWA (Progressive Web App) (please see Guest-Mode)
share them with friends, followers or customers as inspiration.
The idea is that a tour
sequentially represents successive places and – if you want – visually connects them by lines.
(Examples: if you are planning a trip through the USA and always want to have the sequence of the planned stations in mind, or if you want to show hotel guests a sequence of places that they can then start / approach as they like)
a tour is presented as a detailed track and can show places that are on or next to the tour.
(Examples: a hop-on hop-off bus provider candigitally display its bus routes, stops and sights, passengers can track them on their smartphone and always know exactly where they are and what iswaiting for them at the next stop. Bike or scooter rental companies can provide the most beautiful routes through the city to their customers. Jogging or hiking paths can be offered by hotels to guests on the go)
tour without lines
tour connected with lines
tour with GPS track
Option 1: Create a new tour
Go to the <Hamburger Menu> from the main menu
Click on <Lists/Tours>
Click the <Add Tour> button
There you land directly in the edit mode for your tour (you can switch between list and tour)
Give the tour a name and a short description text
Now define how you want to connect the points in your tour. The option you have chosen is displayed directly on the map:
No line – but the places are numbered in the order as you defined in the list
Straight lines – the individual tips are connected with straight lines in the sequence as you defined in the list
GPS data – here you can add an existing route (GPX or KML file) to the places of your tour. Your tips do not necessarily have to be on the route, but can represent options (e.g. hotels, campsites, restaurants… along the tour). Here is a tutorial on how to easily create a KML file directly on Google Maps. Alternatively, download it directly as a GPX from your tracking tool and embed it in your tour.
Define the visibility of your tour (private, friends, followers, everyone). You can change this at any time later again.
Add an inspiring photo that visually represents your tour by pressing the <Add> button. You can change this at any time
Now you can add points to your tour by opening it and pressing < list/tour> (you can also add multiple tips at once by going to a list, hid <edit list> which is the icon with the pencil on the top right of a list and select multiple places, then you tap <…> and select <add to list/tour>).
If you hit <show on map> you can have a look how it appears on the main map
You can change the order of the tips in the tour (and list) by clicking on the <edit List/Tour> (this is the icon with the pen and the lines on the right above the list entries) and moving the entries with the arrows – then press <Save>.
How do I edit my profile?uh2021-02-10T15:45:08+01:00
If you are using the Mobile Concierge or Digital Travel Guide you can add your comments in multiple languages per single tip. This great for your international customers and guests.
You add to the Default language additional languages.
Default is the language which is always displayed in case there is not other fitting translated language for your customer provided by you.
Example: you want that all your customers/guests see your tips in englisch but the Italians should see it in Italian. Then you add your englisch comments in the Default field and you add Italian as add on language in the additional Italian comment field. Then Italians, using myLike in Italian (one of the languages the system works with), see your Italian comments.
A French or German person using myLike in French or German would get your Englisch comments – as there are no dedicated French and German comments from your side.
How to add comment languages?: Just click on the plus on the right corner of the comment field and a selection of languages will pop up. You can select multiple.
Is there an auto translate?: Unfortunately not yet – we recommend www.deepl.com to do your translations.
My language is not there?: You can always comment in the Default comment field in any language you want. Then you can add comment fields in other languages. If you want a language we do not have in the selection yet please contact us at: firstname.lastname@example.org.
Can I unselect a selected language?: Yes, go to <Hamburger/Settings/Comment languages>, there you can select and unselect languages.
What ist the Guest Mode?Uwe2020-06-16T15:15:11+02:00
Your customers, guests and audience can now experience your tips right on their browser as Progressive Web App (PWA) without he need to download the myLike App as.
If they click on one of your follow invitations, shared links or ‘Get these tips’ on your interactive maps on your website they have now the option to either use myLike on their browser or download the myLike app.
Mobile Use: If the user opens a link on his mobile device he can decide to either continue as guest (Guest Mode) or load the myLike app. Using the guest mode restricts the user to the viewing mode, he cannot add own content or share content. As a guest he can see what you released to your followers.
The welcome screen displays your logo (you can set them in your profile settings in the dashboard) so you are easily recognized as the inviting party.
The next screen opens then depending on the link you provided:
Link to a list – the list logo is displayed in the right top corner as source
Follow invite – your avatar is displayed as source
Single myLike – the myLike opens in its detail view
Link from an interactive map – opens the like the link to a list
Functional limitations: In guest mode, users are logged in as generic guests (with follower status). This allows them to see all your tips that are released for followers. However, they cannot save tips themselves, create lists or share them with others. For this purpose they must create their own accounts.
Save Guest Mode on mobile phone’s home screen: Your customers can save the Guest-View right on their home screen as an icon. They will be triggered to do os but they can do this also manually any time later.
If the user opens your links on the desktop, he can either send a link to his smartphone himself or use your tips directly on the desktop where myLike gets emulated as PWA.
Can I integrate myLike in my own or third party apps or systems?Uwe2020-05-09T13:19:56+02:00
Yes you can do so. myLike is available as PWA (Progressive Web App) and can be integrated in any App or System (like Room Pads, Inflight-entertainment, Info-terminals, Robots…). Additionally you can integrate myLike as interactive map using our Map Widget. On request we can also provide an API.
Please contact our team to discuss details of your requirements at email@example.com.
How do I link my print material or displays to my tips using QR Codes?Uwe2020-05-24T17:33:46+02:00
With QR codes you can easily link your print material to your digital content in myLike. Like the tips in your magazine or book. You can also use flyer, poster or info screens to link via QR codes to your tips. Your readers, customers or guests just have to scan the code (using the camera on their phone) and your tips are ready to-go on their smart phone. They do not need to download an app but can use your tips right away thanks to the Guest Mode.
Examples which print or display media can be digitally enhanced with myLike:
and food magazines
Printed travel guide
City maps & Tours
Printed guest map
(hotel, airline, bus..)
Flyer & sticker
(taxi, bus …)
create a QR code where you have the option to can change where it points to
Option 1: go to a QR generation tool like https://www.qr-code-generator.com/ and choose dynamic QR code (this might cost something) and link it to the link you created in step 1, you can change this link then anytime
Option2: generate a static URL you have full control over and redirect to the specific myLike link you created in step 1. You now can change the redirect anytime in case you want the QR code to point to another content anytime later. Convert the URL to a QR code.
add the QR code to your specific print material
Examples where you can use the QR code leading to your tips in myLike:
Book or magazine
Sticker or flyer
Poster or NFC chip
TV or Info-screen
How do I create a list?Uwe2020-06-13T12:10:17+02:00
Lists are fantastic and very helpful to organize your myLikes (and those of other users) by theme or target group (e.g. ’24 hours in New York’, ‘Activities for kids’, ‘My favorite sushi restaurants’). They also form the basis for our innovative Map Widget, which allows you to convert your lists into interactive maps for your website or blog. You can create as many lists as you like and copy your own myLikes or the myLikes of others into them. You can copy one myLike into several lists.
A list has several characteristics that you can personalize
Theme list photo – choose a nice one as it will be visible when you split the list
Name of the list – short but inspiring
Description of the list – make it exciting for you and others
Visibility of the list – like a myLike you can define the visibility of a specific list to the outside
You can easily create lists in several ways:
open a myLike and click on <Add to list>
then you can either add it to an existing list by tapping on it
or you can create a new one by clicking on <Add List>
Open the hamburger menu on the main map
Click on <Lists>
There you will find the button <Add List>
You can then set the name of the list, add a description, set its visibility to others, and add a theme image.
How can I define whoes tips I see in myLike?Uwe2020-05-02T11:53:33+02:00
Provide with your bespoke Mobile Concierge your guests with personal and personalized, location-based recommendations for amazing spots and bookable experiences so they can truly enjoy the stay at your hotel, hostel, B2B or apartment. All this in multiple languages across all your digital and physical touch-points like website, pre-stay mail, reception, print, infotainment and many more. Your guests can use your tips anywhere and anytime right on their smartphone to plan their stay and decide on the go what to do next. They can enrich them with their own experience and use myLike as their Personal Travel Planner.
myLike offers one easy to maintain database for all your tips which can be easily integrated in all your systems (like room pads, apps or displays) or connected to your PMS/CRM. Your tips can also be easily shared across all your communication channels like mail or social media. Our map widget converts your website and infosystems to an interactive sources of inspiration, deep links enhance your mail communication and print and displays leading to your tips offload your team at the reception.
Connect and stay connected with your guests before, during and after their stay and cross-sell local experiences.
Travel-, tourism-, mobility- and media companies can use our bespoke Digital Travel Guide to support their customers with personalized recommendations.
What is myLike and why is it so special?Uwe2020-05-02T11:53:53+02:00
myLike is a global digital platform which allows businesses, blogger and private users to provide, save and share recommendations for places and experiences with their guests, customers, followers and friends.
Key features making myLike special:
You can decide who can see your individual spot or specific list
You can decide whose tips they want to see – cluster them in groups or select by name
Your content is yours and you can change and delete it anytime
You can share your tips and lists with your friends by inviting them to myLike or by sending tips and lists through your favourite communication or social-media channel
You can use myLike in Guest Mode without loading the myLike app
Businesses can integrate their tips in all their physical and digital customer touch-points
Businesses can integrate interactive maps in their website using our Map-Widget
Guests can access your tips via multiple touch-points (website, in-room system, WLAN…) without the need to ask your team. If they need individual advice your team can access and share your tips in a simple and easy way guaranteeing a high quality standard and fast process. This saves you cost and increases your service and quality.
How can myLike increase bookings?myLike2020-05-02T11:53:55+02:00
Your guests decide for the region based on what they can do there. Give them an overview before they come, add more personal tips when they book and give them up to date info while they stay at your hotel or after they left – they might want to come back again soon! With myLike you are now part of your guests journey. You are digitally connected with them before, during and after their stay and they will promote you sharing your hotel and the great places they visited based on your tips with their friends. And what is better than a tip from a friend?
How do my customers, guests and audience get my tips?myLike2020-05-02T11:53:54+02:00
With myLike your customers, guests and audience can follow your tips as their trusted travel advisor on an interactive map on their mobile phone. They can filter these by interest and navigate to the ones they wish to visit. They can save places you recommend, book them and add their own experiences with personalized comments, ratings and pictures. They can organize places in lists and share them with their personal networks. The perfect digital Travel Tool and Travel Log book with social sharing capabilities.
Can I integrate myLike in my existing PMS, CRM or APP?myLike2020-05-02T11:53:55+02:00
myLike’s progressive web design runs on IOS, Android and browser. It can be used stand alone or integrated in your existing PMS/CRM systems, infotainment solution, room pads and apps. We already work with various PMS/CRM providers (see partner section) and are open to also connect to yours. With our deep links and website widget you can use your mail system, WLAN landing pages, NFC chips, QR codes, beacons, FB posts, chat bots, website, and others means to transport your personal tips directly on your guests phone – ready to get experienced.
Can I still give personal tips?myLike2020-05-02T11:53:55+02:00
You decide who can give tips to your guests. You might prefer that all tips are only visible under your hotels name. Or you might want your staff to provide their specific view on what are the hippest places to your guests. You can even go a step further – why not invite local people to add to your tips, or your own guests?
How much does myLike’s Mobile Concierge cost?myLike2020-05-02T11:53:55+02:00
myLike’s Mobile Concierge offers hotel specific business functions at a low price. You can use it as service, cross-selling and marketing tool. For more information please check out our pricing or contact our support team at firstname.lastname@example.org . For your guests myLike is for free.
Do my customers, guests or audience have to download an app?myLike2020-05-02T11:53:54+02:00
No, myLike has a special Guest Mode that allows your guests to see and experience your tips directly in your browser (as Progressive Web App = PWA). When a guest opens one of your links, he or she can decide to use this Guest Mode or to load myLike in the App Store.
Graphic: Customers can decide to use your tips on their browser or load the myLike app
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